Our staff is exclusively L2 L3 engineers. This allows you to get highly qualified support from the first minutes of creating your request.
Our clients have the opportunity to create a task, a question, a request at any time of the day or night and they can be sure that they will get a response by highly qualified specialists within 15 minutes.
We do not have L1 support engineers – we train and put such skills in our account and sales managers! This allows you to receive answers to your questions at the pre-sale level. Our clients can receive free advice from our managers, it helps them to save their money and resolve their issues even faster.
Usually, the IT Support Technician holds an essential degree in computer science or a related field. A candidate with a high school diploma can also obtain on-the-job training to enter the field.
How does it work in ITsyndicate?